Booking terms


The following terms and conditions apply to hotel bookings made by you through your usage of www.murrayguesthouse.com

MAKING A RESERVATION

You must use a credit card to guarantee a reservation. Total value of your reservation will be charged on your credit card when we re-confirm your booking by email (popularly used) or fax with hotel voucher attached. Amendments to your reservation must be notified to and agreed by First Choice.

CANCELLATIONS AND CANCELLATION FEES

All cancellations must be received in writing, sent to us via email or fax. You have to pay 10% cancellation fee if you cancel your reservation after payment.
If you violate the cancellation policy given the hotel, the cancellation fee will be charged as hotel's policy. 

- 30 days before the check in: 10% of the total price
- 15 days before the check in: 30% of the total price
- 7 days before the check in: 50% of the total price
- Less than 7 days: 100% of the total price

How to pay is
We accept payment via MasterCard, Visa Card, JCB, Online with Western Union, bank transfer, .. 

How to pay ONLINE?
Instructions to pay online with Visa, MasterCard, American Express, JCB Card
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.
After you have chosen to pay us online with Visa, MasterCard, American Express, and JCB Card, you will make the online payment through the following steps:

1. Card type selection:
The payment gateway interface will appear as below for you to select the card type you are going to pay with:
The URL (Uniform Resource Locator) will begin with https://migs-mtf.mastercard.com.au

2. Card Information Input
To make the payment, you will input the following card information:
o    Card Number
o    Expiry Date
o    Security Code – CVV, CVC
o    Billing address (Card holder’s address which has been registered with the Issuer Bank)
o    Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

3. Transaction Result
You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.

Note
In some cases, your transaction may be not successful due to:
-    Incorrect card information
-    Not enough credit balance (daily or monthly)
-    Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order
Section:    ……….…...
Tel:        …….……...
Email:        …. ….…….

General Sales Terms


Are excluded:
Road, speedboat transfer, except if specifically mentioned in the booking confirmation;
Bar services;
Personal travel insurance;
Tips and gratuities.